IT does not come naturally to you, we get that. Time is money and you do not want to waste it choosing the right technologies, services, processes and people to achieve digital transformation. This can be risky and time consuming, not to mention costly and boring.
Unfortunately, your company’s Office Manager is not an IT expert and does not have an expert level understanding of what issues need fixing and what timescales your technician needs to fix these problems.
You need someone who can step in to help your business and carefully plan a comprehensive IT roadmap for your business, tailored and targeted to your growth plans.
Your business is planning for growth, so you will need the right IT capabilities to match. Many IT failures are down to poor planning, something your business should never have to worry about. Silverbug have helped many clients with this and can step in to help your business also. With our Virtual IT Director service, we carefully plan a comprehensive IT roadmap for your business, tailored and targeted to your growth plans.
On the other hand, your business may be using its own custom software and need someone with credibility and experience to help take it to the next level. Your current predicament might involve your Office Manager running the software team because you don’t have the time to recruit a Technology Officer.
At Silverbug our Virtual IT Director service provides you with the highest levels of IT leadership, guidance and support to drive technology developments in your business. We allow you to do what matters most, focus on your business, and leave the headache to the experts.
As your Virtual IT Director, we like to take the time out to understand your business, so our approach and solution is tailored to fit your needs. We follow a strict process to ensure our documentation is on point and the right plan is in place for your business.
Silverbug must initially gain an insight into your business. This is will be done through an extensive business plan, communications with senior members of staff and regular site visits. Once this process is complete, we are able to assess the roles, responsibilities and skillsets of your current IT department – aligned with a review of IT Infrastructure, Internal Systems, and your Processes, Policies and Procedures.
In order to recommend the right approaches and identify areas where we can deliver the best results, it is key that Silverbug identify the scope of the business though these factors. Our promise is to be able to adopt the correct strategy and provide an improved configuration between your business objectives and IT requirements.
The service is structured towards asking the right questions and directing your business towards IT excellence. From GDPR compliance to IT budget reviews, there will be expertise on hand from the company that knows IT inside and out.
Silverbug's on-site service allows me to cost effectively extend support during the working day. With a recent network upgrade program, their Service Design team drew our attention to a possible weakness and persisted until this was 100% correct. This was really good.
With Silverbug's help, we've gone from the minor league to the Premier League in terms of our office IT. With our old solution, there were problems happening all the time and it could have fallen off a cliff at any time.