Terms & Conditions

Welcome to the Silverbug website.

This Website is operated by Silverbug, a company incorporated and registered in England and Wales with its registered office at Linford Pavilion, Sunrise Parkway, Linford Wood, Milton Keynes, MK14 6LS, Company Registration number: 454186, VAT Registration number: GB834851022.

Please review the following terms and conditions (“Terms”) concerning your use of this Website. By accessing, using or downloading materials from this Website you agree to follow and be bound by these Terms. If you do not intend to be bound by these Terms, please do not access, use or download materials from this Website.

1. COPYRIGHT INFORMATION

1.1 All Website content is protected by copyright of Silverbug or other third parties.

1.2 Subject to this clause 1 and your other obligations as set out in these Terms, Silverbug grants and you accept a non-exclusive, non-transferable licence to download, view, copy and print documents and graphics incorporated in these documents (the “Documents”) from this Website subject to the following: (1) the Documents may be used solely for personal, informational, non-commercial purposes; and (2) the Documents may not be modified or altered in any way.

1.3 The supply of any copy of Website content to a third party is not permitted and you agree that you will not supply any Website content to a third party.

1.4 You agree to fully indemnify and to hold Silverbug indemnified from and against any claim brought by a third party resulting from your use of this Website and in respect of all losses, costs, actions, claims, expenses or liabilities whatsoever suffered or incurred directly by Silverbug in consequence of any breach or non-observance of these Terms.

1.5 Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Website in whole or in part without previously gaining written permission of Silverbug.

1.6 Silverbug reserves the right to revoke your licence to use this Website at any time, and any such use shall be discontinued immediately upon written notice from Silverbug.

2. TRADEMARK INFORMATION

The trade marks, logos, product or service names, and other service marks (“Marks”) displayed on this Website are the property of Silverbug or other third parties. You are not permitted to use the Marks without the prior written consent of Silverbug or such third party which may own the Marks.

3. FEEDBACK

Except where expressly provided otherwise by Silverbug, all comments, feedback, information and/ or materials submitted to Silverbug through or in association with this Website shall be considered non-confidential and will be deemed to be the property of Silverbug. By submitting such comments, feedback, information or materials to Silverbug, you agree to a no-charge assignment to Silverbug of all worldwide rights, title and interest in copyright and other intellectual property rights to the comments, feedback, information and/ or materials. Silverbug shall be free to use such comments, feedback, information and/ or materials on an unrestricted basis.

4. WARRANTIES AND DISCLAIMERS

4.1 THE INFORMATION CONTAINED ON THIS WEBSITE IS PROVIDED FOR GENERAL INFORMATION PURPOSE’S ONLY AND DOES NOT CONSTITUTE BESPOKE ADVICE THAT IS SUITABLE FOR ANY INDIVIDUAL OR ORGANISATION. YOU ACKNOWLEDGE THAT SUCH INFORMATION MAY BE OUT OF DATE OR INCLUDE OMISSIONS, INACCURACIES OR OTHER ERRORS, AND THAT IT IS YOUR RESPONSIBILITY TO CHECK THE ACCURACY OF SUCH INFORMATION BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED UPON IT.

4.2 EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND SILVERBUG. SILVERBUG MAKES NO WARRANTIES, REPRESENTATIONS OR UNDERTAKINGS ABOUT ANY WEBSITE CONTENT (INCLUDING, WITHOUT LIMITATION, AS TO ITS QUALITY, ACCURACY, COMPLETENESS OR FITNESS FOR ANY PARTICULAR PURPOSE) OR ANY CONTENT OF ANY OTHER WEBSITE LINKED TO IT.

4.3 SILVERBUG ACCEPTS NO LIABILITY FOR ANY LOSS, DAMAGE, COST AND/ OR EXPENSE SUFFERED OR INCURRED BY YOU OR ANY THIRD PARTY AS A RESULT OF YOUR RELIANCE ON INFORMATION CONTAINED IN THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, ANY LIABILITY ARISING IN CONTRACT, TORT, NEGLIGENCE, MISREPRESENTATION OR UNDER STATUTE) TO THE EXTENT PERMITTED BY LAW.

5. UPDATING WEBSITE INFORMATION

SILVERBUG RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THESE TERMS) AT ANY TIME WITHOUT NOTICE. YOU ARE REQUIRED TO READ THE CURRENT INFORMATION EACH TIME YOU ACCESS THIS WEBSITE.

6. LIMITATION OF OFFER

6.1 Silverbug makes no offer to supply any goods and/ or services through this Website.

6.2 Any request for goods or services made by you is subject to express acceptance by Silverbug in accordance with applicable terms.

7. PRIVACY POLICY

7.1 Silverbug will not collect any personal information about individuals, except where it is specifically and knowingly provided by them. Examples of such personal information are:

Name
E-mail address
Telephone number
Fax number
Mobile telephone number
Company name
Company address

7.2 The personal information collected from you (“Data”) will be used by Silverbug as follows:
7.2.1 to send you the information you have requested and information that may be of use to you;
7.2.2 to supply goods and/ or services as requested by you including such transfer of Data to partners, employees, agents and third parties as required for this purpose;
7.2.3 for internal administration purposes; and
7.2.4 regular E-Zine e-mail updates.

7.3 Silverbug may transfer its business assets (which include Data) on sale or merger of any part of its business.

7.4 Silverbug may transfer Data as required to obtain legal advice, comply with legal requirements, protect its rights and property, and the safety of its employees, clients, suppliers and others.

7.5 Silverbug may transfer Data to other countries which do not provide the same level of data protection as the UK, for the purposes listed in this clause 7. If Silverbug does make such a transfer, Silverbug will put a contract in place to ensure that the Data is protected.

7.6 In addition to Silverbug’s commitments and internal measures to protect information, Data is protected in the UK by the Data Protection Act 1998. This protection inter alia demands that the Data we hold about you should be processed lawfully and fairly. To that end, the Data held about you will be accurate, relevant and not excessive, will be kept up to date and not retained for longer than is necessary.

7.7 Any changes to this policy will be reflected within this segment of this Website.

7.8 Silverbug treats all personal data held confidentially and with the utmost care and security.

8. INFORMATION SERVICE PROVISION

8.1 This Website is intended normally to be available [24 hours a day and 7 days a week]. Silverbug will not be liable for any failure to achieve this level of availability.

8.2 This Website may be suspended temporarily and without notice in circumstances of system failure, maintenance or repair and for other reasons beyond the control of Silverbug.

8.3 You agree that Silverbug may, in its sole discretion, at any time terminate your access to this Website.

9. OBLIGATIONS AND RESTRICTIONS

9.1 You will operate, at your own expense, a terminal or personal computer system, modem, telephone access and communication software and any other facilities required for accessing this Website. Silverbug will not be liable for any loss or damage howsoever arising resulting from any acts or omissions of you or of any service provider or other person through whom you may access this Website.

9.2 Silverbug will make all reasonable attempts to exclude viruses (and similar destructive devices) from this Website but cannot guarantee the exclusion of viruses (and similar destructive devices) and you should, therefore, take appropriate steps in respect of this risk.

9.3 Your use of and activities upon this Website must not:
9.3.1 be false, inaccurate or misleading;
9.3.2 infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
9.3.3 be fraudulent;
9.3.4 be in breach of any applicable laws or regulations, licences or third party rights;
9.3.5 interfere in any way with the proper working of this Website and in particular you must not circumvent security, tamper with, hack into or disrupt the operation of this Website or surreptitiously intercept, access without authority or expropriate any system, data or personal information as defined in the Data Protection Act 1998; and
9.3.6 cause this Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of this Website is in any way impaired.

10. LINKING

10.1 No links to this Website may be used without Silverbug’s written permission. If you wish to provide a link to this Website please email your request to enquiries@silverbug.it with full details.

10.2 Links from this Website are provided for your convenience only and do not represent Silverbug’s endorsement of or affiliation with the linked Website. You access any such links entirely at your risk.

11. MONITORING

Silverbug, its affiliates and agents are entitled, but not obliged, to review or retain your communications while you are visiting this Website. Silverbug may monitor your communications to evaluate the quality of service you receive, the security of the service, or for other reasons. You agree that Silverbug’s monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which Silverbug monitors your communications. In no event will Silverbug be liable for any costs, damages, expenses or any other liabilities incurred by you as a result of Silverbug’s monitoring activities.

12. GENERAL

12.1 Silverbug reserves the right to vary these Terms from time to time and you accept the varied Terms if you continue to use this Website after variation.

12.2 If any provision of these Terms is held to be void or unenforceable in whole or in part, the Terms shall continue to be valid as to all other provisions and the remainder of the affected provision.

12.3 The Website services are provided from England, irrespective of your location.

12.4 None of the provisions of these Terms are intended to or will operate to confer any benefit pursuant to the Contracts (Rights of Third Parties) Act 1999 on a person who is not a user of this Website.

12.5 These Terms represent the whole agreement and understanding between Silverbug and you in respect of the matters referred to herein and shall, except in the case of fraud, override, and no reliance shall be placed upon, any other verbal or written representations, warranties or understandings in respect of the subject matter of these Terms.

13. GOVERNING LAW

These Terms shall be governed by and construed in accordance with English law and each party to these Terms submits to the exclusive jurisdiction of the English courts.

14. LEGAL CONTACTS

If you have any questions concerning the usage or licensing of Silverbug’s copyright works, or would like to request permission to use any of Silverbug’s materials, contact Silverbug by e-mail at enquiries@silverbug.it, or by phone at 0845 026 8528.

15. CALL RECORDING

Telephone calls to the Silverbug Help Desk may be monitored and recorded for training and other purposes