Your company's IT department is short-staffed. In fact, your IT department is just you. But your don't have the time to deal with everyone's IT pileups - your job title is Office Manager!
Our managed services provide clients with constant 24-hour IT support, meaning a Silverbug expert is just a call away. We have experts who are also available to come onsite, if needed, to resolve your issues.
Our service delivery is based on the ITIL framework, which is the industry standard for the implementation and delivery of IT services. Should something unexpected happen, our ITIL support services are designed to get your infrastructure and services fully operational as quickly as possible.
We do this by monitoring and managing your environment, ensuring that potential problems are detected and dealt with before you know anything is wrong.
Combing our years of knowledge and expertise within the industry, Silverbug can tailor our service to match the needs and requirements of your business – no matter the size.
Understanding who we work with and what really matters to our clients is important to Silverbug. Building solutions around our clients is what separates Silverbug from the rest and has allowed us to maintain extensive relationships with many happy clients.
Our managed services cover a wide variety of factors, from Incident Management to Service Delivery Management. Should the unexpected happen, a Silverbug expert is immediately on hand to resolve your technical problems.
An unplanned change to IT infrastructure can result in unexpected and potentially severe disruption to your business. Do not hesitate to call our experts today and discuss the many options Silverbug have available.
Silverbug's on-site service allows me to cost effectively extend support during the working day. With a recent network upgrade program, their Service Design team drew our attention to a possible weakness and persisted until this was 100% correct. This was really good.
With Silverbug's help, we've gone from the minor league to the Premier League in terms of our office IT. With our old solution, there were problems happening all the time and it could have fallen off a cliff at any time.