You’re short an extra pair of hands (or three), or could do with some additional IT expertise. Silverbug are waiting.
Your IT department is short-staffed. In fact, your IT department is just you. And the majority of your day is spent fixing Barbara’s email problems and hooking Clive back onto the printer, for the fiftieth time this week.
At the same time, you need to ready the whole company for a switch over to a new online storage system and you can’t manage it on your own.
Perhaps the company has made a strategic decision to outsource all of their IT requirements to a third party. A third party of experts who can be on hand when needed, but won’t take up valuable space inside the head office.
We meet with you and work out exactly what it is you need an outsourced IT department for: to execute a specific project - like rolling out a switch over to a new type of hardware - or for ongoing, continued IT support - like making sure firewalls and ransomware protection are working properly.
This lets your IT manager get back to solving quick-fix issues on the ground. The complex, behind the scenes work can be done by your larger, outsourced team here at Silverbug.
The IT manager in your office is like the the special forces unit on the frontline, to Silverbug’s highly-targeted air support unit who can be called upon when needed. Yet, more than that, the team back at our office will monitor and manage your IT from afar.
We also make sure the service you get is reliable and ever-ready. The Silverbug Network Operations Centre, in Milton Keynes, will be the home of your outsourced IT Department. The NOC is operational 24 hours a day, 7 days a week.
From there our expert IT bods will be ready to pounce upon any bugs, problems or hiccups that can sometimes occur in any IT system.
But instead of having to wait for an over-worked IT manager (maybe that’s you) to get into work and reshuffle their to-do list, your dedicated Silverbug professionals will be on the case for you.
Silverbug's on-site service allows me to cost effectively extend support during the working day. With a recent network upgrade program, their Service Design team drew our attention to a possible weakness and persisted until this was 100% correct. This was really good.
With Silverbug's help, we've gone from the minor league to the Premier League in terms of our office IT. With our old solution, there were problems happening all the time and it could have fallen off a cliff at any time.