OUR SERVICES

Network Operations Centre

To ensure the smooth running of the infrastructure of both our customers' and our internal systems, Silverbug are proud to have a dedicated Network Operations Centre (NOC) based in our Milton Keynes Head Office.

TECHNOLOGY MADE SIMPLE FOR YOU.

 

Silverbug are proud to have a dedicated 24/7/365 Network Operations Centre (NOC) based in our Milton Keynes Head Office. The team work around the clock to ensure the smooth running of both your infrastructure and ours.

WHO CAN HELP?

Silverbug’s NOC team are responsible for:

policies and procedures

Implementing policies & procedures

incident resolution

Providing historical data & reports for trend analysis

manage alerts

Proactively manage alerts and escalations

automate

Managing the automation of repetitive tasks

patch

Ensuring systems are patched 

backup

Ensuring system back-ups are running successfully

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Proactively monitoring hardware and services

policies and procedures

Resolve reoccurring issues & client problems

The Network Operations Centre delivers a significant uplift in security levels by providing an effective platform to perform backups, infrastructure restores and fully documented reviews.

Silverbug have purposely built the Network Operations Centre to tackle any matters head on. Our dedicated team of experts are able to aid faster decision making through 24/7 proactive monitoring of your infrastructure. By demanding real-time, mission-critical information that’s managed methodically, our team only provides the best results.

We follow the ITIL framework (Information Technology Infrastructure Library), a comprehensive set of concepts and best practices for IT Service Management.

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Proactive 24/7 Support, Network Monitoring & Reporting

 

incident detection & recording

Advanced Incident Detection & Recording

 

modern-collaboration

Incident Ownership, Monitoring Tracking & Communication

 

analysis and diagnosis

Analysis and Diagnosis

 

resolution & recovery

Resolution and Recovery

 

incident closure

Incident Closure

 

alert classification

Alert Classification

 

Our Approach:

Our mission is to inspire people to trust, understand and enjoy using technology within their organisation. The NOC will use this statement to encourage staff to use the technology we have invested in to maintain and update customer infrastructures as efficiently and effectively as possible.

We are passionate about our customers and fully accountable for the solutions we put forward. With a focus on quality and innovation, we continue to partner with some of the biggest names in technology and are proud to have developed long lasting relationships.

 

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Silverbug Downloadable Resources

Silverbug have developed our very own informational resource center where you can read up on a variety of resources. Choose from Information Sheets, Whitepapers and Case-Studies.

Visit our Resource Center

 

See Silverbug’s credentials and hear from satisfied clients.
You’ll already know some of them

Let us take it from here

+44 345 565 1953

CONTACT US   FREE IT HEALTH CHECK