Network Operations Centre

To ensure the smooth running of the infrastructure of both our customers' and our internal systems, Silverbug are proud to have a dedicated Network Operations Centre (NOC) based in our Milton Keynes Head Office.



Silverbug are proud to have a dedicated 24/7/365 Network Operations Centre (NOC) based in our Milton Keynes Head Office. The team work around the clock to ensure the smooth running of both your infrastructure and ours.


Silverbug’s NOC team are responsible for:

NOC policies and procedures

Implementing policies & procedures

NOC reports and trends

Providing historical data & reports for trend analysis

NOC alerts and escalations

Proactively manage alerts and escalations

NOC automation

Managing the automation of repetitive tasks

NOC systems patching

Ensuring systems are patched & backed-up

NOC back-up

Automated network mapping & exportation

NOC software monitoring

Proactively monitoring hardware and services

NOC resolving reoccurring issues and problems

Resolve reoccurring issues & client problems

The Network Operations Centre delivers a significant uplift in security levels by providing an effective platform to perform backups, infrastructure restores and fully documented reviews.

Silverbug have purposely built the Network Operations Centre to tackle any matters head on. Our dedicated team of experts are able to aid faster decision making through 24/7 proactive monitoring of your infrastructure. By demanding real-time, mission-critical information that’s managed methodically, our team only provides the best results.

We follow the ITIL framework (Information Technology Infrastructure Library), a comprehensive set of concepts and best practices for IT Service Management.

NOC 24/7 support & monitoring

Proactive 24/7 Support, Network Monitoring & Reporting


NOC incident detection & recording

Advanced Incident Detection & Recording


NOC tracking and communication

Incident Ownership, Monitoring Tracking & Communication


NOC analysis and diagnosis

Analysis and Diagnosis


NOC resolution & recovery

Resolution and Recovery


NOC incident closure

Incident Closure


NOC alert classification

Alert Classification


Our Approach:

Our mission is to inspire people to trust, understand and enjoy using technology within their organisation. The NOC will use this statement to encourage staff to use the technology we have invested in to maintain and update customer infrastructures as efficiently and effectively as possible.

We are passionate about our customers and fully accountable for the solutions we put forward. With a focus on quality and innovation, we continue to partner with some of the biggest names in technology and are proud to have developed long lasting relationships.



Silverbug Downloadable Resources

Silverbug have developed our very own informational resource center where you can read up on a variety of resources. Choose from Information Sheets, Whitepapers and Case-Studies.

Visit our Resource Center


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+44 345 565 1953