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MySilverbug Portal

MySilverbug is our customer hub, our very own support portal, providing customers access to anything and everything Silverbug.

 

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MySilverbug Portal

MySilverbug is your window into Silverbug. Access to MySilverbug comes as your part of our Managed IT Support, Enhanced, Enhanced +, and Silverbug Modern Workplace packages. It's designed to give you access to everything Silverbug, from managing support requests to increasing you knowledge with MySilverbug University, all from a single portal.

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6 Key Features of MySilverbug

 

MySilverbug Manage & Monitor Tickets

 

Manage & Monitor Tickets

MySilverbug Log Common Requests

 

Log Common Requests

MySilverbug Engineer Collaboration

 

Live Engineer Collaboration

MySilverbug University

 

Access MySilverbug University

MySilverbug Order Equipment, Peripherals & Licenses

 

Order Equipment, Peripherals & Licenses

MySilverbug Endpoints

 

Manage IT

Assets

MySilverbug Administrator Benefits

Additional Benefits for IT Administrators

A company administrator will get to experience all the benefits that regular end users get, plus some additional benefits to make your job a little easier. For example:

  • See all support tickets for your organisation
  • See engineer notes and update any ticket in real-time
  • Approve or deny open tickets with just 2 clicks
  • Monitor and approve all Silverbug quotes
  • Collaborate with Silverbug on your IT Roadmap
  • View and manage all contracts and invoices

Why is MySilverbug important to our customers?

 

Monitor and manage ticket updates and collaborate with engineers

Monitor and manage ticket updates and collaborate with engineers

MySilverbug support portal offers a comprehensive, real-time dashboard that enables our customers to monitor ticket status and updates.

 

Access courses with MySilverbug University

Access courses with MySilverbug University

MySilverbug University allows our customers to train employees to use commonly used applications, including Microsoft Teams, Outlook, Word, Excel and many more.

 

Easily make a common request for equipment and employee access 

Easily make a common request for equipment and employee access 

Silverbug has created a new and efficient way for our customers to log common requests, such as new starters, leavers, user permission changes, IT equipment, licences and more.

 

 

Integration with Microsoft Teams

Since MySilverbug was launched in January 2020, it has become extremely successful both internally and with our customers.

Earlier this year we launched a native Teams integration for MySilverbug. Now you can get to MySilverbug from Teams in just one click.

 

MySilverbug Teams Integration
MySilverbug Portal example

Access MySilverbug Portal


MySilverbug is your window into everything Silverbug, from updating tickets to expanding your knowledge through MySilverbug University. Let’s not forget that is MySilverbug can be customised to your specific business needs.

If you want to update your MySilverbug portal, speak to your account manager on +44 345 565 1953.

 

See Silverbug’s credentials and hear from satisfied clients.
You’ll already know some of them

 

"We find the support team friendly and professional and work hard trying to find a solution that works for us."

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"For almost two decades, Silverbug have provided exceptional service to Wolves and have been involved in our largest projects."

Silverbug Accreditations in Cyber Security Services

Silverbug holds many accreditations in cybersecurity, including ISO9001, ISO27001, Cyber Essentials, and Cyber Essentials Plus. Not only that, we can help you to guard against the most common cyber threats and demonstrate your commitment to Cyber Security, making your organisation Cyber Essentials accredited.

 

MySilverbug Microsoft Gold Partner
MySilverbug Cyber Essentials
MySilverbug Cyber Essentials Plus
MySilverbug ISO ISO-9001-27001

Let us take it from here

+44 345 565 1953

CONTACT US FREE IT SECURITY HEALTH CHECK