Silverbug's 24/7 IT Support desk based in Leeds, guarantees to handle all support requests quickly and efficiently on the first point of contact while strategically, monitoring and maintaining your IT infrastructure.
Whether you’re a large corporate or an SME based in Leeds, we’ll find a solution that works for you. Pick from a wide range of services to build support, data protection & security into an agreement that’s perfect for your needs. Our managed IT support solution is trusted by fast-paced organisations that recognise the value technology can bring – and we’re passionate about paving the way to your digital transformation.
Our 24/7/365 support desk operates from various locations across the globe, ensuring that at least one office is open at any point during the day. All engineers are overseen by management to ensure that an efficient time-zone shift cover is set with a clear overlap, leaving no support request to go un-investigated.
By outsourcing all IT support, maintenance, consultancy and third-party management to a managed service provider, your business can have the peace-of-mind knowing that your technology is being profoundly looked after – now you're free to focus your business while saving costs
Leaving all those mundane maintenance tasks to those who have the time and knowledge to manage them, will ultimately free up your resources, time and budget. With all this to hand, now your business can spend more time focusing on projects, service and innovating your industry.
Security is one of Silverbug’s top priorities. Therefore, we ensure that security is considered and embedded into our managed IT support solution. As we’re based in the UK with our own obligation to cybersecurity, your businesses’ IT will adhere to the latest security standards, maintaining compliance.
Silverbug's transparent service delivery is based on the ITIL framework, which is the industry's best practices for the implementation and delivery of IT services. Therefore, should something unexpected happen, our ITIL aligned IT support services based in Wakefield are designed to get your infrastructure and services fully operational as quickly as possible.
We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC), ensuring all potentials issues are detected before a problem occurs.
Our highly experienced IT support professionals in Wakefield can manage all support requests, quickly and efficiently, which can be raised via email, online portal, telephone or web-chat. Most problems can be resolved within the first contact, causing minimal disruption to your business.
MySilverbug is your window into Silverbug. Access to MySilverbug comes as your part of our Enhanced and Enhanced + support packages. It is designed to give you access to everything Silverbug, all from a single portal. Explore the benefits of:
Everything you need and more!
Silverbug's on-site service allows me to cost effectively extend support during the working day. With a recent network upgrade program, their Service Design team drew our attention to a possible weakness and persisted until this was 100% correct. This was really good.
With Silverbug's help, we've gone from the minor league to the Premier League in terms of our office IT. With our old solution, there were problems happening all the time and it could have fallen off a cliff at any time.