Managed IT Support

Our Approach

Silverbug's transparent service delivery is based on the ITIL framework, which is the industry's best practices for the implementation and delivery of IT services. Therefore, should something unexpected happen, our ITIL aligned IT support services based in Wakefield are designed to get your infrastructure and services fully operational as quickly as possible.

We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC), ensuring all potentials issues are detected before a problem occurs.

Our highly experienced IT support professionals in Wakefield can manage all support requests, quickly and efficiently, which can be raised via email, online portal, telephone or web-chat. Most problems can be resolved within the first contact, causing minimal disruption to your business.

WHO CAN HELP?

Silverbug's on-site service allows me to cost effectively extend support during the working day. With a recent network upgrade program, their Service Design team drew our attention to a possible weakness and persisted until this was 100% correct. This was really good.

With Silverbug's help, we've gone from the minor league to the Premier League in terms of our office IT. With our old solution, there were problems happening all the time and it could have fallen off a cliff at any time.

OUR SERVICES

Managed IT Support - Wakefield

IT Support Built For Your Business

'Follow-the-Sun'24/7 support

Future-proof yourIT technology

Elevate internal resources

Adhere to securitystandards

Our Approach

What's Included?

Proactive 24/7 NOC monitoring

Global onsite & remote support

Customised monthly reporting

Dedicated account management

Third-party liaison and support

Asset management & licensing

A Silverbug expert is just a call away

Access to MySilverbug Portal

What's Included?

Proactive 24/7 Monitoring

Silverbug will proactively monitor your IT estate, fixing any issues before you know they've occured.

On-site & Remote Support

Silverbug will solve all your advanced IT issues at your on-premise location.

Anti-Virus Management

Silverbug will manage all your Anti-Virus defences and protect you against unwanted malware.

Daily Back-up Checks & Alerts

Silverbug will provide daily back-up checks and notify you if there are any issues.

Patch & Release Management

Silverbug ensures that new software and updates are implemeneted with minimal impact.

Capacity & Availability

Silverbug will ensure that the performance of your network is optimised.

Asset Managing & Licencing

Silverbug covers the discovery, recording, tracking and lifecycle management of your hardware.

Analysis & Reporting

Silverbug will provide a detailed analysis and reports upon agreement.

Third-party Liaison

Silverbug will manage and provide you with your existing landline and connectivity services under one roof.

Remote Management

Silverbug will manage your entire IT estate from our remote location in Milton Keynes.

Change Management

Silverbug will properly research, test and plan all changes made to your network.

GlobalIT Support

Silverbug offer 24/7/365 IT support via our global offices.

+44 345 565 1953

See Silverbug’s credentials and hear from satisfied clients.You’ll already know some of them

Milton Keynes HQ

Leeds

London

Houston, Texas

Malaysia

'Follow-the-Sun'
24/7 support

Future-proof your
IT technology

Elevate internal
resources

Adhere to security
standards

Global
IT Support

See Silverbug’s credentials and hear from satisfied clients.
You’ll already know some of them