SUPPORT    MYSILVERBUG    HAVING AN IT EMERGENCY? +44 345 565 1953

SUPPORT    MYSILVERBUG    HAVING AN IT EMERGENCY? +44 345 565 1953

OUR SERVICES

Managed IT Support Services

Silverbug's 24/7 IT Support desk guarantees to handle all support requests quickly and efficiently on the first point of contact while strategically, monitoring and maintaining your IT infrastructure.

TECHNOLOGY MADE SIMPLE.
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IT Support Built For Your Business

Whether you’re a large corporate organisation or an SME, we’ll find a scalable solution that works for you. Pick from a wide range of services to build support, data protection & security into an agreement that’s perfect for your needs. Our Managed IT Support Service is trusted by fast-paced organisations that recognise the value technology can bring.

 
Follow the Sun IT Support

'Follow-the-Sun'
24/7 support

Our 24/7/365 support desk operates from various locations across the globe, ensuring that at least one office is open at any point during the day. All engineers are overseen by management to ensure that an efficient time-zone shift cover is set with a clear overlap, leaving no support request to go un-investigated.
Future Proof IT Technology

Future-proof your
IT technology

By outsourcing all IT support, maintenance, consultancy and third-party management to a managed service provider, your business can have the peace-of-mind knowing that your technology is being profoundly looked after – now you're free to focus your business while saving costs

Alleviate Internal Resources

Alleviate internal
 resources

Leaving all those mundane maintenance tasks to those who have the time and knowledge to manage them, will ultimately free up your resources, time and budget. With all this to hand, now your business can spend more time focusing on projects, service and innovating your industry.

Adhere to Security Standards

Adhere to security
standards

Security is one of Silverbug’s top priorities. Therefore, we ensure that security is considered and embedded into our managed IT support solution. As we’re based in the UK with our own obligation to cybersecurity, your businesses’ IT will adhere to the latest security standards, maintaining compliance.

Our Approach

Silverbug's transparent service delivery is based on the ITIL framework, which is the industry best practices for the implementation and delivery of IT services. Therefore, should something unexpected happen, our ITIL aligned IT support services are designed to get your infrastructure and services fully operational as quickly as possible.

We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC), ensuring all potentials issues are detected before a problem occurs.

Our highly experienced IT support professionals manage all support requests, quickly and efficiently, which can be raised via email, online portal, telephone or web-chat. Most problems can be resolved within first contact, causing minimal disruption to your business.

 

What's Included?

 

Proactive 24/7 NOC monitoring

Proactive 24/7 NOC monitoring

Global onsite & remote support

Global onsite & remote support

Customisable monthly reports

Customised monthly reporting

Dedicated account manager

Dedicated account management

Third-party liaison & support

Third-party liaison and support

Asset management & licensing

Asset management & licensing

A Silverbug expert
is just a call away

IT Support SLA
IT Support Immediate Response Time
IT Support Customer Satisfaction
MySilverbug portal example

Access to MySilverbug Portal

MySilverbug is your window into Silverbug. Access to MySilverbug comes as your part of our Enhanced, Enhanced+ and Modern Workplace IT support packages. It is designed to give you access to everything Silverbug, all from a single portal. Explore the benefits of:

  • Direct Reporting
  • Log Company Requests
  • Direct Reporting
  • Monitor Tickets and Status Updates
  • Real-time Collaboration and Updates


FIND OUT MORE

 

What's Included?

 

proactive monitoring

Proactive 24/7 Monitoring


Silverbug will proactively monitor your IT estate, fixing any issues before you know they've occured.
on-site support

On-site & Remote Support


Silverbug will solve all your advanced IT issues at your on-premise location.
Anti-virus management

Anti-Virus Management


Silverbug will manage all your Anti-Virus defences and protect you against unwanted malware.
back-up and checks

Daily Back-up Checks & Alerts


Silverbug will provide daily back-up checks and notify you if there are any issues.
patch & release

Patch & Release Management


Silverbug ensures that new software and updates are implemeneted with minimal impact.
Capacity & Availability

Capacity & Availability


Silverbug will ensure that the performance of your network is optimised.
Asset Managing

Asset Managing & Licencing


Silverbug covers the discovery, recording, tracking and lifecycle management of your hardware.
reports

Analysis & Reporting


Silverbug will provide a detailed analysis and reports upon agreement.

third-party liaison

Third-party Liaison


Silverbug will manage and provide you with your existing landline and connectivity services under one roof.
Remote Management

Remote Management


Silverbug will manage your entire IT estate from our remote location in Milton Keynes.
change Management

Change Management


Silverbug will properly research, test and plan all changes made to your network.
Global-support

Global
IT Support


Silverbug offer 24/7/365 IT support via our global offices.

Let the Silverbug experts take it from here

+44 345 565 1953

CONTACT US FREE IT SECURITY RISK CALCULATOR

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Milton Keynes HQ

Linford Pavillion, Sunrise Parkway

Linford Wood, Milton Keynes

MK14 6LS


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Leeds

Office 111, No.2 Burgage Square

Merchant Gate, Wakefield

WF1 2TS


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London

3rd Floor, News, 3 London Bridge

London

SE1 9SG

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Houston, Texas

Suite 252, 2500 ETC Jester Boulevard

Houston, Texas, USA

77008


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Malaysia

Suite 9.01, Level 9, Menara Summit, Persiaran Kewajipan

USJ 1, UEP

Subang Jaya, 47600

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