Silverbug's 24/7 IT Support desk guarantees to handle all support requests quickly and efficiently on the first point of contact while strategically, monitoring and maintaining your IT infrastructure.
Whether you’re a large corporate organisation or an SME, we’ll find a scalable solution that works for you. Pick from a wide range of services to build support, data protection & security into an agreement that’s perfect for your needs. Our Managed IT Support Service is trusted by fast-paced organisations that recognise the value technology can bring.
Silverbug's transparent service delivery is based on the ITIL framework, which is the industry best practices for the implementation and delivery of IT services. Therefore, should something unexpected happen, our ITIL aligned IT support services are designed to get your infrastructure and services fully operational as quickly as possible.
We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC), ensuring all potentials issues are detected before a problem occurs.
Our highly experienced IT support professionals manage all support requests, quickly and efficiently, which can be raised via email, online portal, telephone or web-chat. Most problems can be resolved within first contact, causing minimal disruption to your business.
MySilverbug is your window into Silverbug. Access to MySilverbug comes as your part of our Enhanced, Enhanced+ and Modern Workplace IT support packages. It is designed to give you access to everything Silverbug, all from a single portal. Explore the benefits of:
Silverbug's on-site service allows me to cost effectively extend support during the working day. With a recent network upgrade program, their Service Design team drew our attention to a possible weakness and persisted until this was 100% correct. This was really good.
With Silverbug's help, we've gone from the minor league to the Premier League in terms of our office IT. With our old solution, there were problems happening all the time and it could have fallen off a cliff at any time.