OUR SERVICES

Managed IT Support Services

Silverbug's 24/7 IT Support desk guarantees to handle all support requests quickly and efficiently on the first point of contact while strategically, monitoring and maintaining your IT infrastructure.

TECHNOLOGY MADE SIMPLE.

 

IT Support Built For Your Business

Whether you’re a large corporate organisation or an SME, we’ll find a scalable solution that works for you. Pick from a wide range of services to build support, data protection & security into an agreement that’s perfect for your needs. Our Managed IT Support Service is trusted by fast-paced organisations that recognise the value technology can bring.

 


Our Approach

Silverbug's transparent service delivery is based on the ITIL framework, which is the industry best practices for the implementation and delivery of IT services. Therefore, should something unexpected happen, our ITIL aligned IT support services are designed to get your infrastructure and services fully operational as quickly as possible.

We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC), ensuring all potentials issues are detected before a problem occurs.

Our highly experienced IT support professionals manage all support requests, quickly and efficiently, which can be raised via email, online portal, telephone or web-chat. Most problems can be resolved within first contact, causing minimal disruption to your business.

 

What's Included?

 

proactive monitoring

Proactive 24/7 Monitoring


Silverbug will proactively monitor your IT estate, fixing any issues before you know they've occured.

on-site support

On-site & Remote Support


Silverbug will solve all your advanced IT issues at your on-premise location.

Anti-virus management

Anti-Virus Management


Silverbug will manage all your Anti-Virus defences and protect you against unwanted malware.

back-up and checks

Daily Back-up Checks & Alerts


Silverbug will provide daily back-up checks and notify you if there are any issues.

patch & release

Patch & Release Management


Silverbug ensures that new software and updates are implemeneted with minimal impact.

Capacity & Availability

Capacity & Availability


Silverbug will ensure that the performance of your network is optimised.

Asset Managing

Asset Managing & Licencing


Silverbug covers the discovery, recording, tracking and lifecycle management of your hardware.

reports

Analysis & Reporting


Silverbug will provide a detailed analysis and reports upon agreement.

third-party liaison

Third-party Liaison


Silverbug will manage and provide you with your existing landline and connectivity services under one roof.

Remote Management

Remote Management


Silverbug will manage your entire IT estate from our remote location in Milton Keynes.

change Management

Change Management


Silverbug will properly research, test and plan all changes made to your network.

Global-support

Global
IT Support


Silverbug offer 24/7/365 IT support via our global offices.

A Silverbug expert
is just a call away

IT Support SLA
IT Support Immediate Response Time
IT Support Customer Satisfaction
MySilverbug portal example

Access to MySilverbug Portal

MySilverbug is your window into Silverbug. Access to MySilverbug comes as your part of our Enhanced, Enhanced+ and Modern Workplace IT support packages. It is designed to give you access to everything Silverbug, all from a single portal. Explore the benefits of:

  • Direct Reporting
  • Log Company Requests
  • Direct Reporting
  • Monitor Tickets and Status Updates
  • Real-time Collaboration and Updates


FIND OUT MORE

 

Let the Silverbug experts take it from here

+44 345 565 1953

CONTACT US FREE IT SECURITY HEALTH CHECK

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