Silverbug's 24/7/365 manned IT Support desk guarantee to handle all of your support calls on first contact while strategically, monitoring and maintaining your IT infrastructure, no matter the size!
Silverbug's transparent service delivery is based on the ITIL framework, which is the industry best practices for the implementation and delivery of IT services. Therefore, should something unexpected happen, our ITIL aligned support services are designed to get your infrastructure and services fully operational as quickly as possible.
We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC), ensuring all potentials issues are detected before a problem occurs.
Our highly experienced IT support professionals manage all support requests, quickly and efficiently, which can be raised via email, online portal, telephone or web-chat. Most problems can be resolved within first contact, causing minimal disruption to your business.
Silverbug have developed our very own informational resource center where you can read up on a variety of resources. Choose from Information Sheets, Whitepapers and Case-Studies.
Silverbug's on-site service allows me to cost effectively extend support during the working day. With a recent network upgrade program, their Service Design team drew our attention to a possible weakness and persisted until this was 100% correct. This was really good.
With Silverbug's help, we've gone from the minor league to the Premier League in terms of our office IT. With our old solution, there were problems happening all the time and it could have fallen off a cliff at any time.