OUR SERVICES

Managed IT Support Services

Silverbug's 24/7/365 manned IT Support desk guarantee to handle all of your support calls on first contact while strategically, monitoring and maintaining your IT infrastructure, no matter the size!

TECHNOLOGY MADE SIMPLE.

 

managed-service-accred

Our Approach

Silverbug's transparent service delivery is based on the ITIL framework, which is the industry best practices for the implementation and delivery of IT services. Therefore, should something unexpected happen, our ITIL aligned support services are designed to get your infrastructure and services fully operational as quickly as possible.

We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC), ensuring all potentials issues are detected before a problem occurs.

Our highly experienced IT support professionals manage all support requests, quickly and efficiently, which can be raised via email, online portal, telephone or web-chat. Most problems can be resolved within first contact, causing minimal disruption to your business.

WHO CAN HELP?

What's Included?

 

proactive monitoring

Proactive 24/7 Monitoring


Silverbug will proactively monitor your IT estate, fixing any issues before you know they've occured.

on-site support

On-site & Remote Support


Silverbug will solve all your advanced IT issues at your on-premise location.

Anti-virus management

Anti-Virus Management


Silverbug will manage all your Anti-Virus defences and protect you against unwanted malware.

back-up and checks

Daily Back-up Checks & Alerts


Silverbug will provide daily back-up checks and notify you if there are any issues.

patch & release

Patch & Release Management


Silverbug ensures that new software and updates are implemeneted with minimal impact.

Capacity & Availability

Capacity & Availability


Silverbug will ensure that the performance of your network is optimised.

Asset Managing

Asset Managing & Licencing


Silverbug covers the discovery, recording, tracking and lifecycle management of your hardware.

reports

Analysis & Reporting


Silverbug will provide a detailed analysis and reports upon agreement.

third-party liaison

Third-party Liaison


Silverbug will manage and provide you with your existing landline and connectivity services under one roof.

Remote Management

Remote Management


Silverbug will manage your entire IT estate from our remote location in Milton Keynes.

change Management

Change Management


Silverbug will properly research, test and plan all changes made to your network.

Global-support

Global
IT Support


Silverbug offer 24/7/365 IT support via our global offices.

 

A Silverbug expert
is just a call away

98.2-SLA-clean
Immediate-response-clean
95%-customer-satisfaction-rate
Cloud-Computing-(image)

Silverbug Downloadable Resources

Silverbug have developed our very own informational resource center where you can read up on a variety of resources. Choose from Information Sheets, Whitepapers and Case-Studies.

Visit our Resource Center

 

See Silverbug’s credentials and hear from satisfied clients.
You’ll already know some of them

Let us take it from here

+44 345 565 1953

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