A dedicated 24/7/365 Network Operations Centre (NOC) based in Milton Keynes and Kuala Lumpur.

From our NOC, we have full visibility and control to monitor and manage your network environment, ensuring that potential problems are detected and resolved before you know anything is wrong. This includes:

Third-party Management

Trend Analysis & Diagnosis

Proactively Alerts & Escalations

Automation of Repetitive Tasks

Patch & Change Management

Automated Network Mapping & Exportation

Asset & Endpoint Management

Resolving Reoccurring Client Incidentss

Utilising the ITIL Framework for IT Service Management

Significantly Enhance Your IT Infrastructure

The Network Operations Centre delivers a significant uplift in security levels by providing an effective platform to perform backups, infrastructure restores and fully documented reviews.

Utilising the ITIL Framework, Silverbug has purposely built the Network Operations Centre to tackle any problem head-on. Our dedicated team of experts are able to aid faster decision-making through 24/7 proactive monitoring of your infrastructure. By demanding real-time, mission-critical information that’s managed methodically, our team provides only the best results.

The Line of Defence for all Network Failures

Proactive 24/7 Support & Network Monitoring

Advanced Incident Detection & Recording

Incident Ownership, Tracking & Communication

Incident Analysis and Diagnosis & Closure

Resolution and Recovery

Alert Classification

Working with Silverbug was simple. Every engineer we encountered was pleasant, helpful and assisted us until we were fully operational again.

Duo Plastics
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