Your Window Into Silverbug

MySilverbug is part of our Managed IT Support, Enhanced, Enhanced +, and Silverbug Modern Workplace packages. It’s designed to give you access to everything Silverbug, from managing support requests to increase your knowledge with MySilverbug University, all from a single portal.

Manage & Monitor Tickets

Log Common Requests

Live engineer Collaboration

Learn through MySilverbug University

Order Equipment, peripherals & Licenses

Manage IT Assets

Additional Benefits for IT Administrators

A company administrator will experience all the benefits of regular end-users get, including some additional benefits to make your job a little easier. For example:

  • See all support tickets for your organisation
  • See engineer notes and update any ticket in real-time
  • Approve or deny open tickets with just 2 clicks
  • Monitor and approve all Silverbug quotes
  • Collaborate with Silverbug on your IT Roadmap
  • View and manage all contracts and invoices

Why Is MySilverbug Important to Our Customers?

Perfectly Integrates with Microsoft Teams

Customisable to Suit Business Needs

Delivers Frequent Updates & Reporting

Knowledge Base for End-User Training

Community Action Decorum Testimonial

Silverbug is always attentive and supportive to Community Action Dacorum’s needs as a charity with limited funds. For example, Silverbug is flexible and accommodating, allowing us to take a piecemeal approach to our projects. Having MySilverbug is very useful, too, because it lets me manage and track support requests.

The helpdesk is amazing, helpful and personable, taking into consideration that our employees are of all ages and skills. Silverbug always listens.

We have even recommended Silverbug to other charities.

Community Action Dacorum

As a company beginning from scratch, Youth Futures Foundation needed an IT provider that could give us managed services quickly, reliably and proficiently.

I’ve been particularly pleased with Silverbug because new user accounts were set up quickly and new equipment was ordered and dispatched to our employees really quickly, too. What’s handy is that all employees have access to MySilverbug, the online portal where we can raise tickets, check their progress and see all communication—all in one place.

I also like having a dedicated account manager I can call and is available to meet whenever necessary.

Youth Futures Foundation
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