IT Support Shaped to Your Business

Whether you’re a corporate or an SME, we’ll find a scalable solution that works for you. Pick from a wide range of services and solutions to build support, data protection & security into an agreement that’s perfect for your needs. Our Managed IT Support Service is trusted by fast-paced organisations that recognise the value technology can give them.


Why use Silverbug?

‘Follow-the-Sun’ 24/7 support

Our 24/7/365 support desk operates from various locations across the globe, ensuring that at least one office is open at any point during the day. All engineers are overseen by management to ensure that an efficient time-zone shift cover is set with a clear overlap, so that no support request goes un-investigated.

Future-proof your IT technology

By outsourcing all IT support, maintenance, consultancy and third-party management to a managed service provider, your business can have the peace of mind knowing that your technology is in safe hands, leaving you free to focus on your business.

Elevate internal resources

Leaving all those everyday maintenance tasks to those who have the time and knowledge to manage them will ultimately free up your resources, time and budget. This freedom means that your business can spend more time focusing on projects and service and innovating your industry.

Adhere to security standards

Security is one of Silverbug’s top priorities. Therefore, we ensure that security is embedded into our managed IT support solution. As we’re based in the UK and have our own cyber security obligations, we can help your businesses to follow the latest security standards, thus maintaining compliance.

Our Approach

Silverbug’s transparent service delivery is based on the ITIL framework.

Therefore, should something unexpected happen, our ITIL-aligned IT support services are designed to get your infrastructure and services fully operational as quickly as possible.

We do this by proactively monitoring and managing your IT environment 24/7/365 via our Network Operations Centre (NOC). We ensure that all potential issues are detected before a problem occurs.

Our highly experienced IT support professionals manage all support requests quickly and efficiently. These can be raised via email, our online portal or by telephone. Most problems can be resolved within the first contact, causing minimal disruption to your business.

IT Support Services and 24/7 Network Operations

What’s included

Proactive 24/7 NOC monitoring

Global onsite & remote support

Customised monthly reporting

Third-party Liaison

Dedicated Account management

Asset management & licensing

MySilverbug Customer Portal

Business Continuity & Disaster Recovery

Dedicated to delivering excellent customer satisfaction

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Access to MySilverbug

MySilverbug is your window into Silverbug. Access to MySilverbug is available to Enhanced, Enhanced+ and Modern Workplace IT customers. MySIlverbug is designed to give you access to everything Silverbug, all from a single portal. Explore the benefits of:

  • Monitoring and managing tickets, status updates, IT assets and computer set-up
  • Accessing MySilverbug university courses
  • Centrally managing contracts, invoices and quotes
  • Planning your IT roadmap and budgets
  • Making a common request & order equipment, peripherals & licenses
Silverbug Assurance for IT Support

Delivering the highest levels of customer service

Silverbug provides 24-hour ‘follow-the-sun’ IT support services for a variety of businesses around the world.  Delivering worldwide customer service takes many resources and equipment; without proper management procedures, this service can fall short of expectations.

Therefore, to improve the efficiency of the Service Desk whilst delivering the highest levels of customer service, Silverbug has created the ‘Silverbug Assurance’ programme.

Monitoring and Performance

To maintain and improve our service quality, we regularly monitor and carry out performance checks on all employees.

Resourceful Training

All Silverbug employees go through ‘Silverbug Assurance’ Training, ensuring that they possess the knowledge and expertise to execute our services to a high standard.

Quality Assurance Checks

We also conduct one-to-one quality assurance checks with each employee to ensure that we are meeting targets and exceeding customer expectations.

As a professional rugby union club, we needed a flexible and reliable IT partner who, especially for commercial reasons, could deliver security, connectivity solutions and IT support. We also needed a solution that tailored to our match days with onsite IT support as well as setting up remote working.

Silverbug continues to meet our needs with a tailored IT service, broad knowledge about our internal systems and their relevant technical knowledge and experience to manage any issues that may arise. We’re also particularly pleased with Silverbug’s on-site support. Silverbug is so invested in our organisation, it has helped how we do things here at Harlequins.

Our relationship with Silverbug works very well because we trust them.

Harlequins F.C
Community Action Decorum Testimonial

Silverbug is always attentive and supportive to Community Action Dacorum’s needs as a charity with limited funds. For example, Silverbug is flexible and accommodating, allowing us to take a piecemeal approach to our projects. Having MySilverbug is very useful, too, because it lets me manage and track support requests.

The helpdesk is amazing, helpful and personable, taking into consideration that our employees are of all ages and skills. Silverbug always listens.

We have even recommended Silverbug to other charities.

Community Action Dacorum

As a company beginning from scratch, Youth Futures Foundation needed an IT provider that could give us managed services quickly, reliably and proficiently.

I’ve been particularly pleased with Silverbug because new user accounts were set up quickly and new equipment was ordered and dispatched to our employees really quickly, too. What’s handy is that all employees have access to MySilverbug, the online portal where we can raise tickets, check their progress and see all communication—all in one place.

I also like having a dedicated account manager I can call and is available to meet whenever necessary.

Youth Futures Foundation
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